Shipping policy

Shipping Policy

At MSFDN, we aim to process and dispatch orders as quickly as possible. As many of our items are second-hand, pre-loved or donated pieces, each item is checked and packed carefully before being shipped.

Shipping Costs

Shipping costs are paid by the customer at checkout, unless a free shipping offer is available.

The available shipping options and costs will be shown at checkout before you complete your order.

Processing Times

Orders are usually processed within 2–4 working days after payment has been received.

During busy periods, processing times may take slightly longer. If there are any significant delays with your order, we will contact you using the details provided at checkout.

UK and International Delivery

MSFDN offers UK delivery and international delivery where available.

Delivery costs may vary depending on the delivery location, parcel size, parcel weight and shipping option selected at checkout.

For international orders, delivery times may vary depending on the destination country, courier service, customs processing and any local delivery delays.

Customers are responsible for ensuring that the delivery address provided is correct and complete.

No Collection Option

MSFDN does not offer collection or in-person pick-up for online shop orders.

All online orders must be shipped to the delivery address provided at checkout.

Customs, Duties and Import Fees

For international orders, customers may be responsible for any customs fees, import duties, taxes or additional charges applied by their country.

These charges are not set or controlled by MSFDN and are not included in the product price or shipping cost unless clearly stated at checkout.

Incorrect Shipping Details

Please make sure your shipping address is correct before placing your order.

MSFDN is not responsible for orders delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer. If an order is returned to us because of an incorrect address, the customer may be responsible for paying the cost of re-shipping.

Lost or Delayed Parcels

Once an order has been dispatched, delivery times are managed by the postal or courier service.

If your order has not arrived within the expected timeframe, please contact us and we will do our best to support you. Where tracking is available, we recommend checking the tracking information first.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of receiving your order.

Please include your order number and clear photos of the parcel, packaging and item. This helps us review the issue and resolve it as quickly as possible.

Returns and Return Shipping

If an item is faulty, damaged, incorrect or significantly not as described, MSFDN will advise on the return process and, where appropriate, cover the return postage.

For statutory change-of-mind cancellations, customers are responsible for the cost of return postage unless we have agreed otherwise.

Please do not send any items back without contacting us first, as we will need to provide the correct return instructions and return address.

Delivery Timeframe

We aim to deliver orders within 14 working days unless a different delivery timeframe has been agreed with the customer or the order is being delivered to an international address.

International delivery times may vary depending on the destination country, courier service, customs processing and any local delivery delays.