Refund policy

Returns & Refunds Policy

At MSFDN, many of our shop items are second-hand, pre-loved or donated pieces. We do our best to describe every item clearly and honestly, including any noticeable signs of wear, marks, faults or imperfections.

Please read the full product description and view all photos carefully before placing your order.

Second-Hand / Pre-Loved Items

As many of our items are second-hand, some items may show minor signs of wear. This may include light marks, fading, small signs of use or general pre-loved condition.

Any noticeable faults or imperfections will be included in the product photos and/or description where possible.

We cannot accept a return for an issue that was clearly shown or described before purchase, unless the item is faulty beyond what was stated or significantly not as described.

Faulty, Damaged, Incorrect or Not as Described Items

If your item arrives faulty, damaged, incorrect or significantly not as described, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging, where relevant

Once we have reviewed the issue, we will confirm the next steps. Please do not send items back without contacting us first. If your return is approved, we will provide the correct return address and return instructions.

Change of Mind

MSFDN does not offer additional change-of-mind returns outside of your statutory online cancellation rights.

Return Postage

If the item is faulty, damaged, incorrect or significantly not as described, MSFDN will advise on the return process and, where appropriate, cover the return postage.

Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Approved refunds will be processed back to your original payment method.

Refunds will be issued within 14 days of us receiving the returned item or receiving proof that it has been sent back to us.

Where required, original standard delivery costs will also be refunded. If you selected a more expensive delivery option, only the standard delivery amount may be refunded.

Non-Returnable Items

For hygiene reasons, some items may not be eligible for return unless they are faulty, damaged, incorrect or not as described. This may include items such as earrings, underwear, swimwear, beauty products or other hygiene-sensitive items where packaging or seals have been opened.

This does not affect your statutory rights.